How long does it take to get fully set up?Typically, we can have you up and running on the Adit platform within 2 hours. However, it will take additional time if you need to have paper forms converted over.
Does this affect other software on my computer?The Adit application does not disrupt any of your existing software or services.
Do I need to turn off all my existing patient communication systems?No need! We will help guide you through the migration process. Once you feel comfortable with the Adit platform, we will smoothly transition you to our system.
Do you have long-term contracts?No. We give you the choice of paying for the entire year upfront or paying month-to-month. Either way, there are no contracts, and you are welcome to cancel at any time.
Do I need to pay for emails and texts?All plans include a significant amount of emails and texts per month that will be sufficient for most practices. However, for larger practices that mass-communicate with their patients, additional fees may apply. Additional usage fees are outlined in detail on our Pricing page.
Can I use my existing tablets for Patient Forms?Absolutely! We support iPads, Android tablets, Kindle Fires, as well as other tablets equipped with an Internet browser.
Do I have to sign up for marketing?No. We offer a technology bundle that starts at $99 per month, per location. All offers are outlined in detail on our Pricing page.
What if I already have a website?You are more than welcome to use your own website to integrate with Adit. However, Adit does not provide any support with your existing website.
How can I upgrade?Upgrading your account is simple. When logged into the Adit App, click on the orange Upgrade button in the upper right corner. If you want to upgrade from a free account to a paid account, you can click on any module that you don't currently have permissions to, and a pop-up message will appear with an Upgrade button. Fill out the form, and someone from Adit will contact you for the next steps.
Can I downgrade if I choose to upgrade?Yes. All customers on a technology package can upgrade or downgrade at any time.
Is a credit card required to sign up?No. A credit card is not required to get started. During your integration call, we will ask for your credit card information to have on file for any overages. Overage charges are outlined on our Pricing page.
When are you launching VOIP, Email Campaigns, and Payment Processing?You can expect all of these products to launch between Q4 2020 and Q1 2021.
Can I sign up for the platform if I am not a dentist?Yes. Although our focus is mainly on dental practices, if you aren't a dentist, you can still sign up for a marketing package.
Can I sign up for the platform if I am a dentist but on a different EHR/PMS?At this time, we only integrate with the EHR/PMS listed on our Pricing page. You are more than welcome to sign up for a marketing package.
How can I get Adit to integrate with my EHR/PMS if it is not listed?Simply send us an email at firstname.lastname@example.org with your request or fill out a "Book A Demo" form on the website, and we will reach out to you with how to get your EHR integrated.
If I am already an Adit customer, can I use a module?Absolutely! Existing Adit customers already have access to all technology modules included within their marketing package.
Offer ends December 2, 2022, and is limited to prospective customers who participate in a Adit services demonstration and are actively employed by a dental practice. by May 31, 2022. No purchase of Adit services is required. The $50 Amazon gift card will be emailed to the company participating in the demo within 4 weeks of completion of the demo. Offer may not be combined with any other offers and is limited to one (1) gift card per office. Offer is not available to current customers or to prospective customers or individuals that have participated in a Adit demo during the prior six (6) months. Recipient is responsible for all taxes and fees associated with receipt and/or use of the gift card as well as reporting the receipt of the gift card as required under applicable federal and state laws. Adit is not responsible for and will not replace the gift card if it is lost or damaged, is not used within any applicable timeframe, or is misused by the recipient. Adit is not responsible for any injury or damage to persons or property which may be caused, directly or indirectly, in whole or in part, from the recipient’s participation in the promotion or receipt or use of the gift card. Recipient agrees to indemnify, defend and hold harmless Adit from and against any and all claims, expenses, and liabilities (including reasonable attorney’s fees) arising out of or relating to a recipient’s participation in the promotion and/or recipient’s acceptance, use or misuse of the gift card. This offer is sponsored by Adit Communications, Inc. and is in no way sponsored, endorsed or administered by, or associated with Amazon.
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